Frequently Asked Questions
Products & Materials
What materials are your products made from?
Our products are crafted from 100% GOTS certified organic cotton and sustainable materials. All dyes are OEKO-TEX certified non-toxic and environmentally friendly.
Are your products hypoallergenic?
Yes, all our fabrics are hypoallergenic and perfect for sensitive skin. We avoid harsh chemicals in our manufacturing process.
Sizing & Fit
How do I choose the right size?
We provide detailed size charts for each product category. Measure yourself and compare with our measurements for the best fit. Our customer service can also help with size recommendations.
Do your clothes run true to size?
Most items run true to size. Some styles may have specific fits described in the product details. When in doubt, contact us for personalized advice.
Shipping Information
What are your shipping options?
- Standard Shipping: 3-5 business days ($5.95 or free over $75)
- Express Shipping: 1-2 business days ($12.95)
- International Shipping: Rates vary by destination
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Return shipping is free for US customers.
How do I make a return?
- Log into your account
- Go to Order History
- Select items for return
- Print prepaid shipping label
- Drop off at any UPS location
Care Instructions
How should I care for my organic cotton products?
- Machine wash cold with similar colors
- Use mild, eco-friendly detergent
- Tumble dry low or air dry
- Iron on low heat if needed
Will the colors fade?
Our colors are designed to last with proper care. Wash in cold water and avoid direct sunlight when drying to maintain color vibrancy.
Sustainability & Ethics
Are your products ethically made?
Yes, we work exclusively with certified factories that ensure fair wages and safe working conditions. We conduct regular audits to maintain our standards.
What makes your packaging sustainable?
We use 100% recycled and biodegradable packaging materials. All shipping materials can be recycled or composted.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Can I modify my order after placing it?
Contact us immediately if you need to modify your order. We can make changes if the order hasn’t been shipped yet.
Quality & Durability
How durable are your products?
Our products are designed for longevity. The high-quality organic cotton and reinforced stitching ensure lasting durability with proper care.
What if I receive a defective item?
Contact us within 14 days of receipt. We’ll send a replacement immediately and cover return shipping for the defective item.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes, we work with retailers and organizations. Contact our wholesale department for pricing and minimum order requirements.
Can I customize products for my business?
We offer customization services for bulk orders. Minimum quantities apply. Contact us for more information.
Gifts & Special Occasions
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping and can include a personalized message with your order.
Can I include a gift receipt?
Absolutely. Select the gift receipt option during checkout, and we’ll include it with your order.
Customer Service
How can I contact customer service?
Use our contact form, email us directly, or call our toll-free number during business hours. We typically respond within 2 hours.
What are your customer service hours?
Monday-Friday: 9 AM – 6 PM EST
Saturday: 10 AM – 4 PM EST
Sunday: Closed
Product Availability
How often do you restock items?
We restock popular items regularly. Sign up for back-in-stock notifications on product pages.
Do you have a waiting list for sold-out items?
Yes, you can join the waitlist for sold-out items. We’ll notify you when they’re back in stock.
Loyalty Program
Do you have a loyalty program?
Yes, our Organic Rewards program lets you earn points on every purchase that can be redeemed for discounts.
How do I join the loyalty program?
Create an account and you’ll automatically be enrolled. Start earning points immediately.
Last Updated: September 2023